FAQ

Frequently Asked Questions (FAQ)

 

What is The Tania Collection?

The Tania Collection, based in Texas, is your go-to online destination for unique fashion. We curate selections from some of the world's most sought-after boutique brands. Our mission is simple: to offer stylish, high-quality pieces that make you feel incredible and confident every time you wear them.

Is The Tania Collection a brand?

Currently, The Tania Collection is not an independent brand. It is a curated collection of products that reflect a specific style and vision. While it may grow into a brand in the future, for now, it serves as a thoughtfully assembled selection of items for our customers.

How can I place an order?

To place an order, simply browse our online store, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase. You will receive an email confirmation once your order is placed.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), and other secure payment options as listed at checkout.

How can I track my order?

After your order is shipped, you’ll receive a confirmation email containing a tracking number. Simply use this number to monitor your shipment either through the carrier’s website or by signing in to your profile.

Something I purchased is now on sale. Can I receive a price adjustment?

Unfortunately, we do not offer price adjustments on items that go on sale after purchase.

What is your return policy?

We have a 7-day return policy for unused and unworn items with original tags attached. To initiate a return, simply log into your account and request the item for return.

Can I exchange an item?

We currently do not offer exchanges. However, you can return the item for a refund and place a new order for the desired item.

Do you ship to P.O. Boxes?

Yes, but please note that we do not hold responsibility for shipping and delivery to P.O. Boxes. Some items may not be eligible for P.O. Box delivery due to courier restrictions.

How can I contact customer support?

You can contact our customer support team through our contact page. We strive to address all inquiries within 24 hours.

How can I stay updated on new arrivals and promotions?

You can sign up for our newsletter to receive updates on new arrivals, exclusive promotions, and more. Follow us on social media to stay connected and be the first to know about our latest offerings.